Integration with Microsoft®: Manual Email Logging with Einstein Activity Capture Enabled, Support for Shared Mailboxes, Changes to Lightning Sync and Salesforce for Outlook Availability
Sales reps can manually log emails in the Outlook integration when Einstein Activity Capture has emails disabled. Sales reps can now log emails and events to Salesforce from Outlook Shared Folders and from Delegate Access Mailboxes. Lightning Sync isn’t available for new Salesforce customers. Salesforce for Outlook retirement is delayed, and a phased retirement schedule is being introduced.