Understand What Your Customers Have Bought by Using Customer Asset Lifecycle Management

Use Customer Asset Lifecycle Management to provide visibility into products your customers have bought, from initial sale through the end date of a subscription or service. Account, sales, and service reps can now see an asset’s quantity, amount, and monthly recurring revenue (MRR) at any point during an asset’s lifecycle. They can also see related invoice lines, the source of a change, and other information. Your business consolidates purchases in one system, making subscriptions and other complex products easier to manage, and showing trends in a dashboard and reports. Developers or integrators automate creation of, changes to, and cancellation of lifecycle-managed assets using new objects and fields that enhance the Asset object.

Where: This change applies to Lightning Experience in Professional, Enterprise, Unlimited, and Developer editions with Salesforce Billing.

Why: The dashboard summarizes a customer’s assets as of today’s date—whether the assets are physical, subscription, or usage-based products, or professional or aftermarket services. It includes summary cards for quantity, amount, and monthly recurring revenue, plus invoice line balance. Charts show changes in quantity and MRR throughout the asset’s lifecycle.The dashboard for lifecycle management on an account page, showing cards with the quantity, amount, monthly recurring revenue, and invoice line balance as of Today. Each card includes a link to details. Below the cards are visual charts of the quantity and MRR over time.

A background process that updates the dashboard and related pages runs nightly at 1:00 AM in the time zone of your org’s server.

Using the View Changes dashboard links, reps can see charts and a related list showing details of changes from beginning to end of the asset’s lifecycle. Reps can set the date range they want to see (1) and, in a chart, hover over a blue or orange dot for more details (2). With this visibility over time, reps can track trends: Is a customer renewing? Are they adding licenses as they grow? The Asset Actions page with the Monthly Recurring Revenue tab selected.

A developer or integrator can include the following:
  • The sources of an asset action—an order product or a work order line item, or an external reference. To see them, click the name of the asset action and then the Related tab.
  • A business category for each change, such as initial sale or renewals. Reps can include these categories in reports to understand where revenue is rising or falling.

View Related Invoice Lines opens the invoice lines related list.Invoice lines related list showing invoice lines related to the asset.

How: Enable the Allow access to Asset lifecycle management APIs permission for developers and Salesforce admins.

First, your developer integrates Customer Asset Lifecycle Management with sales or other channels, from Salesforce or third-party ecommerce, quoting, order management, or other applications. They use Connect REST API to automate creation of, changes to, and cancellation of lifecycle-managed assets. For details, see Customer Asset Lifecycle Management in New and Changed Connect REST API Resources.

Then, in Setup, you add two Lightning App Builder components to the Asset page: one for the dashboard, and one for each chart. Configure new lifecycle-managed objects and fields to support your business process, and give reps access to lifecycle-managed assets using field-level security.