Public Sector Solutions: Licensing and Permitting Management Made Simpler, Faster, and Transparent (Generally Available)

Public Sector Solutions, built on the Salesforce platform, brings the benefits of digital transformation to governments and public agencies. Now you can build simpler, faster, and more transparent processes that delight your constituents and employees alike.

Transform Government Services with Public Sector Solutions
You can’t run a government agency without licensing, permitting, and enforcement processes, but now you can make them less of a pain point for users on both sides of the counter. Salesforce Public Sector Solutions let reviewers and inspectors process applications, manage inspections, and encourage regulatory compliance at a whole new level of efficiency.
Define Diverse Authorization Processes with Easily Configurable Data Model
Create authorization processes in a flash with the powerful Public Sector Solutions data model. By defining values for a few key parameters, you can configure authorization processes for various licenses, permits, registrations, and certifications.
Give a Consolidated View of Applications with the Hierarchical View Component
Help your application reviewers easily and efficiently manage applications. When you add the Hierarchical View component to an account record page, application reviewers get a consolidated view of account’s applications, inspections, violations, enforcement actions, and public complaints. With greater visibility into these details, reviewers can better understand and address constituents’ licensing and permitting needs.
Plan Effective Inspections with the Inspection Management Mobile App
The Public Sector: Inspection Management mobile app provides field inspectors with visit details such as locations to visit, priority, estimated visit time, and even navigation instructions. Field inspectors can view inspection details and special instructions and record their findings right in the mobile app. They can also check the associated regulatory codes and attach files when they enter their observations.
Create a Feature-Rich Portal for Constituents’ Licensing and Permitting Needs
Offer your constituents a comprehensive view of their licensing and permitting processes by creating a portal that functions as a one-stop shop. With the portal, constituents can apply for and renew licenses and permits, see their applications, scheduled inspections, violations, and enforcement actions. And they can file complaints against a business and get notifications when action is taken on a complaint. You can also use the knowledge management features of the portal to create a treasure trove of articles for constituents and provide them a digital engagement platform.
Help Constituents Plan and Prioritize Applications
Save constituents time and help them avoid rejected applications by publishing permit dependency information on your portal. When constituents search for a business type, they can see all the permits and licenses required for that business type. They can also see the order in which to apply for permits and licenses, smoothing their path to approval.
Accommodate Diverse Licensing and Permitting Needs with Dynamic Forms
Use Vlocity Omniscript designer to create dynamic assessment or application forms for licenses and permits. A dynamic form uses the response from one step to populate the elements of the next step. For example, a dynamic application form for a building permit automatically populates the next field based on whether the user selects residential or commercial as the building type.
Issue Licenses and Permits Faster with Automated Approval Processes
Automate approval processes by specifying the sequence of steps required to approve license or permit applications. Each step determines which records advance to the next step, and who to assign approval requests to. You can also automate the field updates to indicate the status of an application after a step is completed. And you can associate actions such as email alerts to notify applicants when their application's status changes.
Track Code Violations and Enforce Compliance to Regulatory Standards
Set up an automated process to ensure that businesses and individuals comply with regulatory standards. Define code violations and enforcement actions, and map them to assessment indicator results. When an inspector enters an assessment that indicates a violation, applicants and reviewers can see that violation and take necessary action. If the applicants fail to comply, a compliance officer can initiate an enforcement action.
Public Sector Solutions Have New Objects
Salesforce Public Sector Solutions provide a rich set of standard and custom objects to store and access information.
Public Sector Solutions Have New Metadata Type
Map object record types to an application with Public Sector Solutions’ new metadata types.

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