Salesforce Surveys: Enhanced Participant Experience, Survey Templates, and More

Enhance the participant experience by using merge fields within survey invitation emails. Use variables to decide which pages your participants view based on your Salesforce org's data. Participants can now read and respond to surveys in right to left languages. Participants who opt out of emails don't receive survey invitations by email. As a survey designer, you can now create template surveys. When you copy a translated survey, the translations get carried over to the new survey. Easily reorder questions on a survey page.

Display Survey Pages Based on Your Data
Let data in your Salesforce org determine which survey page participants view next. Use variables to define conditions in your page branching logic. Use associated record merge field variables and participant record merge field variables to define field-level conditions. Use org variables to define conditions based on your org's information. Use custom variables to define conditions based on values that you define.
Personalize Survey Questions Within Email
Give your participants a VIP experience by personalizing survey questions that are embedded within an email invitation.
Email Survey Invitations to 300 Participants
You can email survey invitations to up to 300 participants using a new Connect REST API resource. The Connect REST API also let's you to associate SurveySubject supported object records to survey invitations.
Give Your Colleagues a Head Start with Template Surveys
Survey creators can now build on each others' work. Create template surveys and automatically share them with users in your Salesforce org. Based on their survey record-level access, users can view or copy the template. Template surveys aren't protected intellectual property, so you can distribute them to other orgs, partners, and customers.
Move Questions Around on a Page
Reorder questions on a survey page with the click of a button.
Retain Translations from a Copied Survey
Save your translator time and effort. When you copy a survey, the translations from the copied survey automatically carry over to the new survey.
Improve Participants’ Experience when Responding in Right to Left Languages
Connect with your global participants better with improved right-to-left language support. The survey reads right to left when a participant chooses to respond in a right-to-left language.
Respect Email Opt Out Preferences
Respect your participants' preference to not receive emails. Contacts and leads who opt out of receiving emails don't receive survey invitation emails. Email opt out applies to survey invitations that are emailed from the Survey Builder or that use automated processes.
Consider Your Org's Email Limits
Survey invitation emails sent to participants outside your Salesforce org now count toward the total daily emails sent from your org. When emailing survey invitations, keep your org's daily email limit in mind. Contact your Salesforce account executive to extend your org's email limit.
Single Selection Question Look and Feel Was Changed
When survey participants respond to or admins preview a Single Selection question, they now click an answer choice to select it. Previously, they used radio buttons.

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