Target Work Priorities Using Service Appointments
When your team's availability is limited, prioritize urgent service appointments over less pressing jobs. You can assign priority values directly to appointments. Previously, you could specify them only on parent work orders or work order line items.
Shape Up with New Tests in Health Check
Keep your field service configuration healthy. Added tests help you detect if a service territory lacks resources with the needed skills or whether an arrival window occurs after an appointment’s due date. Also, one click can tell you if street-level routing (SLR) is set up properly.
Offload Sandbox Services for Routing and Optimization
Configure your Salesforce sandbox orgs to use independent remote sites for street-level routing (SLR) and optimization services. To keep your production orgs running smoothly, we added dedicated remote sites for sandboxes. In a future release, we’ll require sandboxes to use these sites for SLR and optimization services.