Einstein for Service: Bot Building from a Template, Faster Case Classification Recommendations, and More

Get started faster with a fully loaded bot from a template in Guided Setup. In both versions of Einstein Case Classification, recommendations now appear when a case is created. All Lightning Knowledge users now see Einstein Article Recommendations in the Lightning Service Console. Agents can dock, or pin, the Einstein Replies component to send recommended replies from any console subtab. Input Recommender empowers bot admins to find utterances in your chat data to build stronger intent models. Expand your global reach with new language support for Reply Recommendations and Einstein Bots.