Lightning Sync for Google: Improved Event Syncing

We fine-tuned event sync. Previously, after syncing, sometimes the users, contacts, and leads that reps invited or related to events were changed to different records with the same email address. We improved the matching criteria so that reps don’t have to double-check their records. Lightning Sync always retains the records that sales reps originally invite or relate to their events.

Where: This change applies to Lightning Experience, Salesforce Classic, and all versions of the Salesforce app in Professional, Enterprise, Performance, Unlimited, and Developer editions.