Opportunity Contact Role suggestions now respect the field-level security from the Contact object. Sales reps without access to contact fields, such as Email, Title, or Phone, no longer see those fields in the Einstein component or list views. Also reps don’t see contact field values for contact records they don’t have access to. Lastly, when viewing the detail page for Opportunity Contact Role suggestions, contact fields don’t appear. To see the contact fields, navigate to the contact record.
Where: This change applies to Sales Cloud Einstein in Lightning Experience. Sales Cloud Einstein is available for an extra cost in Enterprise, Performance, and Unlimited editions.