Connect Your Bots to Third-Party NLPs (Pilot)
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
Who: Einstein Bots is available to orgs with both Service Cloud and Chat user licenses. Each org is provided with 25 Einstein Bots conversations per month for each Chat user with an active subscription.
How: Connect your preferred third-party NLP, such as IBM Watson’s Conversation Service (WCS), Microsoft’s Language Understanding Intelligence Service (LUIS), or Google Natural Language (NL) API into Einstein Bots.
If you are interested in this feature, contact your Salesforce account executive.