Help Your Agents Resolve Cases Faster with Einstein Article Recommendations (Pilot)
Why: When you set up Einstein Article Recommendations, you can identify the fields on your Case and Knowledge objects that are most applicable to your business and solving your customers’ cases.
- Identify the most important information in the case record
- Match that information to the most relevant articles from your knowledgebase
- Present those articles to your agents in the Einstein Article Recommendations Lightning component
How: For information on enabling this feature, contact Salesforce.