Quickly See Whether Customers Open Email from Your Company
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.
How: Previously, to see if and when customers opened email from your company, reps ran the HTML Email Status report. But now, tracking information is visible in the activity timeline.
Reps can see if and when customers open email from your company.
If you want, add the First Opened and Last Opened fields to your email page layouts to see the information there, too.
To collect and display email tracking information, you must enable Enhanced Email and Email Tracking.