Use Background Utility Items to Add Functionality to a Lightning App
Where: This change applies to Lightning Experience for Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions. Lightning console apps are available for an extra cost to users with Salesforce Platform user licenses for certain products. Some restrictions apply. For pricing details, contact your Salesforce account executive.
Why: In standard navigation and console navigation apps, you can create and add background utility items to invisibly execute code.
- Add custom keyboard shortcuts
- Capture data on how your service agents or sales reps spend their time interacting with customers
- Enforce console tab limits
- Listen for events, like chat notifications, and notify the user
How: Implement the lightning:backgroundUtilityItem interface to use a custom component as a background utility item.