Embed Images into Case Emails in Lightning Experience

Thanks to a new button, agents can insert images into their case emails more easily. In the Email action for cases, look for the button in the email toolbar. Agents can insert images from Salesforce Files, and from web URLs. Agents can also copy and paste images from the clipboard.

Where: This change applies to Lightning Experience in Professional, Essentials, Enterprise, Performance, Unlimited, and Developer editions.