Give Supervisors Real-Time Data from Omni-Channel-Routed Chats with Omni-Channel Supervisor (Beta)

Why have chat data separate from everything else? When your chats run on Omni-Channel, supervisors can observe chat activity in real time alongside all other Omni-Channel activity using Omni-Channel Supervisor (Beta). This feature is available in Salesforce Classic only.
Available in: Salesforce Classic

Live Agent is available in: Performance Editions and in Developer Edition orgs that were created after June 14, 2012

Live Agent is available in: Unlimited Edition with the Service Cloud

Live Agent is available for an additional cost in: Enterprise and Unlimited Editions

Omni-Channel Supervisor view with chat service channel