Permission Changes for Service Cloud Features

Review access changes to Service Cloud features that take effect with the Summer ’20 release.
Entitlements and Milestones
Access to entitlement templates, entitlement processes, work order milestones, and milestone types is limited to Salesforce admins, users with access to the Case, Entitlement, or Work Order objects, and users with the View Setup and Configuration permission.
Linked Articles
Access to linked articles in the API is limited to users with access to the parent record linked to the knowledge article.