Permission Changes for Service Cloud Features
Review access changes to Service Cloud features that take effect with
the Summer ’20 release.
- Entitlements and Milestones
- Access to entitlement templates, entitlement processes, work order milestones, and
milestone types is limited to Salesforce admins, users with access to the Case, Entitlement,
or Work Order objects, and users with the View Setup and Configuration permission.
- Linked Articles
- Access to linked articles in the API is limited to users with access to the parent record
linked to the knowledge article.