Integration with Google: Track Email Setup Changes, Text Shortcut Improvements, and Lightning Sync Setup Available to More Admins

You can turn the email tracking feature on and off from a single setting for all Gmail integration and Inbox users. Plus, we added a keyboard shortcut to make adding text shortcuts to an email easier than ever. Starting in Winter ’21, Lightning Sync availability is changing. And in Spring ’20, Lightning Sync admins can delegate setup to admins with more restrictive permissions.