Track More Article Usage with Linked Articles

When an article is used in a Chat, Messaging, or Social conversation, it’s attached in the Linked Article list. An article shared in a social post within a case is still attached to the case in the Case Article object, while an article shared in stand-alone social conversations is attached in the Linked Article object. Previously, the Linked Article object was only associated with work orders, work types, and work order line items.

Where: This change applies to Enterprise, Essentials, Performance, Developer, and Unlimited editions in Lightning Experience with Lightning Knowledge enabled.