Track Asset Availability and Reliability

Capture details of an asset’s expected availability, and planned and unplanned maintenance. Then define a reporting period to view information on cumulative downtime, cumulative unplanned downtime, availability, and reliability to keep things running smoothly.

Where: This change applies to Lightning Experience, Salesforce Classic, and all versions of the Salesforce app in Professional, Performance, and Unlimited editions.

Why: Understanding and assets availability and reliability is key to keeping things running smoothly. When availability and reliability drop it could be time to refurbish or replace an asset.

To track an asset, enter the expected average daily uptime and the date that you want to start availability and reliability calculations. Then capture details of planned and unplanned downtime that occur during the asset’s normal operating hours.

New asset downtime period entry creation

The system accumulates the values of planned and unplanned downtime. It then calculates availability, which accounts for all downtime, and reliability, which accounts for unplanned downtime.

How: Give access to Assets and the new downtime, availability, and reliability fields. Then add these fields to the Asset page layout to provide access to this feature to a user profile. Give access to Assets and the availability and reliability fields to provide community access to a community user profile.