Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Field Service: Enhanced Shift Management, Optimization Insights, Asset Availability, and Confetti

Manage shifts more easily with improvements to schedule views. See how an optimization impacts KPIs, especially as you refine the scheduling policy. Monitor planned and unplanned asset downtimes so you can proactively improve service levels. Celebrate with a confetti toss as users progress through product requests.