Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Einstein Bots: Facebook Messenger, Enhanced Event Logs, Skills-Based Routing, and
Build smarter chatbots in less time with our brand new bot
enhancements. We created great new integrations with Service Cloud favorites such as Skills-Based
Routing and Facebook Messenger. Help your developers troubleshoot faster with enhanced event
logs, and train your chatbot with new cutting-edge Natural Language Processing models. Create a
multi-language experience with Einstein Bots in nine newly supported languages.