Let Users View and Resume Paused Flows
Where: This feature is available in Lightning communities, accessed through Lightning Experience and Salesforce Classic. Communities are available in Enterprise, Performance, Unlimited, and Developer editions.
Who: To pause a flow, your community members must have the Run Flows permission.
Why: For example, your financial company has a flow to help folks apply for a credit card. Your customer gets stuck on one of the steps (what was my address 12 years ago?). Rather than lose the previous screens of information, the customer can press Pause to find the needed information. Or, your customer pauses a step and needs help to continue with the forms. The customer can contact your company, and a service agent can continue the flow for them.