Attach Articles to Work Orders

Make it easier for technicians in the field to quickly find the information they need. A new option to attach Knowledge articles to work orders and work order line items lets you incorporate your Knowledge base into your field service process. This feature is available in Lightning Experience, Salesforce Classic, the Salesforce1 mobile browser app, the Salesforce1 downloadable app for Android, version 9.0 or later, and the Salesforce1 downloadable app for iOS, version 10.0 or later.

To learn more, see Knowledge Is Power for Field Techs.