|Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud|
The new read-only field Root Work Order lists the top-level work order in a hierarchy of work orders. If a hierarchy has only two levels, a work order’s parent is the same as its root. Add the new field to work order page layouts to give users a more complete view of work order hierarchies. Similarly, the new Root Work Order Line Item field lists the top-level line item in a work order line item hierarchy.
The new Child Work Orders related list on work order page layouts lists a work order’s child work orders, making it easy to add child work orders and navigate a work order hierarchy. Similarly, you can add the Child Work Order Line Items related list to work order line item layouts.