Salesforce1 Differences from the Full Salesforce Site

The Salesforce1 mobile app doesn’t have all the functionality of the full Salesforce site (Lightning Experience or Salesforce Classic). The mobile app also includes some features that aren’t available in the full site. For the new and enhanced features included in this release, check if there are any differences between Salesforce1 and the full site.
Note

Note

For complete details about the differences for all features available in Salesforce1, see What’s Not Available in the Salesforce1 Mobile App in the Salesforce Help.

List Views
The Search box in the List View Controls menu in Lightning Experience, which allows users to search for a specific list view, isn’t available.
Account Insights
When navigating to other records, more insights can become available. It takes longer for those insights to appear in the News app.
Account Autofill
Account suggestions aren’t available when typing a company in the Account Name field.
Contacts to Multiple Accounts
Only the list item actions that are specific to the Account Contact Relationship object are available on the Related Accounts and Related Contacts related lists. So users see actions to edit or remove the account-contact relationship, but not to edit or delete the contact or account record, as is possible in Salesforce Classic.
From the Related Contacts related list, users can navigate to a contact record, but not an account record. Similarly, from the Related Accounts related list, users can navigate to an account record, but not a contact record.
In the Related Accounts related list, the Account Name field appears only if the user has access to the account. If they don't have access to the account, only the Account Contact Relationship fields appear.
Account Teams
Users can add, edit, or delete only one account team member at a time.
When the account owner is changed, the account team is retained.
The Display Access button isn’t available.
Opportunity Teams
Users can add, edit, or delete only one opportunity team member at a time.
When the opportunity owner is changed, the opportunity team is retained.
The Clone and Display Access buttons aren’t available.
Events and Calendars
When viewing events in Salesforce1, users can see a maximum of 12 weeks in the future and 4 weeks in the past.
Users can’t create calendars from standard or custom objects, like they can in Lightning Experience.
Integrated Email
Salesforce1 doesn’t display emails in the improved layout that’s available in Lightning Experience.
Voice
The telephony features in Lightning Experience aren’t available.
Salesforce Knowledge
Issue Android Downloadable App, v8.0 or later iOS Downloadable App, v10.0 or later Mobile Browser App
Only published articles are available—not draft or archived articles. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Articles can't be created, edited, translated, or archived. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Articles can't be linked to cases. (But links that are set up from the full site can be viewed in Salesforce1 on the Related tab.) Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Smart links aren’t supported. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Article ratings aren’t supported. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Tables are sometimes cut off on the right side when included in article rich text fields. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Compact layouts display the article type API name instead of the article type name. So users see the article type API name in the highlights area when viewing an article. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
When searching from the Articles home page, only articles in the user’s language are returned and only if that language is an active Knowledge language (from Setup, Customize | Knowledge | Knowledge Settings). To see articles in another language, users can change to an active Knowledge language. From My Settings, use the Quick Find search box to locate the Language & Time Zone page. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
In global search, search results show articles in the language specified for the device, regardless of the active Knowledge language. Red dot icon indicating the limitation applies to the designated Salesforce1 app
Filtering search results by data categories, article type, validation status, or language isn’t available. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
In global search, articles don’t appear in the list of recent records. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
In global search results, search highlights and snippets don’t appear.

These features are available in all versions of Salesforce1 when searching from the Articles home page.

Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Knowledge articles aren’t available when accessing communities via the Salesforce1 mobile app. Red dot icon indicating the limitation applies to the designated Salesforce1 app Red dot icon indicating the limitation applies to the designated Salesforce1 app
Work Order Milestones
The milestone tracker is not available.
To manage milestones and entitlement processes, use the full Salesforce site.
Linked Articles
In Salesforce1, linked articles can’t be accessed from feed items.
In Salesforce1, linked articles are view only. Technicians on the go can search the Knowledge base and read attached articles, but they can’t attach or detach articles. To manage linked article settings and attach or detach articles, use the full Salesforce site.
The Linked Work Orders and Linked Work Order Line Items related lists on articles aren’t available in Salesforce1.
Field Service Lightning
The dispatcher console, which includes the service list, scheduling policy picker, Gantt view, and map, isn’t available in Salesforce1.
Mute from Feed Item Detail
Muting a feed item from its detail view isn’t available.
Inline Images in Community Feed Posts
The option to add inline images to a feed post isn’t available for Community members using Salesforce1.
General User Interface
Error messages that now stack in Lightning Experience don’t stack in the Salesforce1 mobile browser app. Instead, messages appear one at a time.