Prepare for the Updated Email Bounce Warning

When an email bounces, users get a visual heads-up. The email bounce warning has an updated look and new functionality. Sales reps can hover over the warning icon to see the message. To remove the warning message, update the email address.

Where: This change applies to Lightning Experience in the Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.

Who: If the user has update rights to the record, they can click Edit to update the contact’s email address. Updating the email address removes the bounce warning.

Why: On the contact, lead or person account record, a bounce warning appears next to the email address in the highlights panel.

The email bounce warning

Reps can also see the bounce warning in the activity timeline.