Customize When Prompts Appear to Users

Quickly change the amount of time to delay prompts. Decrease the global delay time to accelerate onboarding prompts or increase the delay to spread out announcements and updates. Ignore the global delay time to show a prompt when a page first loads or to show multiple prompts a day without changing the global delay time for all prompts.

Where: This change applies to Lightning Experience in Essentials, Group, Professional, Enterprise, Performance, Unlimited, and Developer editions.

How: From Setup in Lightning Experience, enter In-App Guidance in the Quick Find box, and then select In-App Guidance.

Click Prompt Settings and change the hours and minutes under Delay Between Prompts. Specify up to 99 hours and up to 59 minutes. By default, a prompt appears to a user no more than once every 24 hours, per app.

Delay Between Prompts

To ignore the global delay time, check Show prompt when the page loads on the Schedule page when creating a prompt.

Show prompt when the page loads