With shifts, you can break out of rigid work hours. Define shifts that vary from the
usual schedule, such as holiday hours or occasional overtime. Or, to schedule contractors who
don’t have consistent work hours, you can create shifts for the dates and times when they’re
Where: This feature applies to Lightning Experience in Enterprise, Performance,
Unlimited, and Developer editions. For scheduling and Enhanced Optimization to use shift
availability, the managed package is required. Log a request with Salesforce Support to enable
Why: Use shifts, work hours, or both to schedule work when you need it. You can
categorize shifts with job profiles so that you can match resources with the right skills to your
How: From the App Manager, select Shifts and create a shift with a time frame, an
optional service territory, and an optional job profile.
When you verify a worker’s availability, set the shift status to Confirmed. If the managed
package is installed, availability for confirmed shifts appears on the Gantt and is used in
scheduling and Enhanced Optimization.