Help Your Members Stay on Topic

You can configure the Ask button to block users from choosing a new topic when they ask questions under a selected topic. For example, a user selects the topic New Products and clicks the Ask button. But then in the Posting to field, the user selects another topic. To avoid potential confusion about the location of their question, use the new property to help your users keep focus and easily find their way back.

Where: This change applies to Lightning communities accessed through Lightning Experience and Salesforce Classic in Essentials, Enterprise, Performance, Unlimited, and Developer editions.

Who: Members with the Create and Set Up Communities and View Setup and Configuration permissions can configure component properties.

How: In Community Builder, open the property manager for the Ask or Contact Support & Ask button and select Block topic selection on questions in topics.

When users ask questions in a topic feed, they’re prevented from selecting a new topic in the Posting to field. Instead, that topic is read-only.

Read-only topic in Posting to field