Reply and Forward Email

You can now forward emails in the Case Feed! In addition, the Reply, Reply All, and Forward buttons are available in the Case Feed, Email Message record home, and Case Email Related List.
Reply, Reply all, or Forward from the Record Home or Related lists, now displays a docked email composer outside of the Case Feed.
Docked emails
  • You enable this from the Page Layout Editor, by selecting the Edit Email Message Layout and ordering the items from the Mobile and Lightning Actions selection.
Forward setup


These actions are specific only to Case Email.

Available in: Enterprise, Performance, Unlimited, and Developer Editions