Reply and Forward Email
You can now forward emails in the Case Feed! In addition, the Reply, Reply All, and Forward buttons are available in the Case Feed, Email Message record home, and Case Email Related List.
Reply, Reply all, or Forward from the Record Home or Related lists, now displays a docked email composer outside of the Case Feed.
- You enable this from the Page Layout Editor, by selecting the Edit Email Message Layout and ordering the items from the Mobile and Lightning Actions selection.
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|