Use console apps to give your users a productivity boost, allowing them to edit and reference multiple records at once. When a user chooses a record from a related list, it opens as a tab in the console. When a user opens a related record, it opens as a subtab. Console apps remember tabs, so that when a user navigates away from the page, they don’t lose any time when they come back.
Console apps in Lightning Experience have much of the same console functionality that you’re used to with Salesforce Classic, such as the three-column layout and pinned tabs, but updated with the styling of Lightning Experience. You can also customize Lightning console apps with Lightning pages and components, thanks to the flexibility of the Lightning platform.
For Sales and Service, we’re providing out-of-the-box console apps. These apps are located in the App Launcher under Sales Console and Service Console. You can also create your own console apps in Lightning Experience.
To create a console app or customize one of ours, from Setup enter App in the Quick Find box and select App Manager. From the App Manager, you can edit the Salesforce-provided console apps or create your own with the New Lightning App wizard.
Creating a Lightning console app is similar to creating any Lightning app. In the wizard, you can customize an application’s color and branding, add components to its utility bar, choose which items to appear, and decide which users have access. Once you’ve saved a console app, you can’t edit it to use standard navigation.