Set Fields for Suggested Knowledge Articles

From the Field Service Settings page, you can set which fields on work orders and work order line items are used to suggest relevant articles.
  1. From Setup enter Field Service in the Quick Find box, then select Field Service Settings under Field Service.
  2. In the work order and work order line item field lists, select which fields you want the search engine to use when suggesting relevant articles from your knowledge base.
  3. Click Save.