Salesforce1: Streamline Field Service with Work Orders (Generally Available)

Support technicians can now efficiently track repairs, standard maintenance, and other types of service while in the field. Work orders are available in the Salesforce1 downloadable app for Android, version 9.0 or later and in the Salesforce1 mobile browser app.

Users access the Work Orders home page from the Recent section of the Salesforce1 navigation menu. To locate this item, it may be necessary to expand the Recent section by tapping More. Work Orders is automatically included in the navigation menu as part of the Smart Search Items element. See Salesforce1 Mobile App Navigation Menu in the Salesforce Help for information about how the navigation menu is populated.

To learn more about work orders, see Go Forth, Field Technicians: Introducing Work Orders (Generally Available).