Boost Productivity with New Twitter Actions in the Redesigned Case Feed

The sleek, versatile case feed now includes new actions that let agents respond to tweets and keep tabs on people on Twitter. This change applies to Lightning Experience only.

Insert a link to set up a private Twitter direct message conversation.

A direct message in Twitter from a social post on a case feed.

Follow people on Twitter.

Follow Twitter users in a social post on a case feed.



When an agent follows someone on Twitter, the Follow label changes to Following. After you refresh the page, the label switches back to Follow.

For details about the new case feed layout, see Less Is More—the Compact Case Feed.