Send Prerecorded Voicemail Messages

Save time with custom voicemail messages. Reps can “drop” (or send) prerecorded messages to recipients’ voicemail boxes to focus their time on selling. Enable Voicemail Drop from the Dialer Settings page in Setup. This change applies to Lightning Experience only.

To create a voicemail message, reps can select Voicemail Drop Settings from the call panel or their personal settings.

Record Message window

For best results, we recommend reps start their message as soon as the recording begins. Messages can be up to 1 minute long. For now, reps can have only one voicemail drop recording.

call panel with voicemail drop option

To drop a voicemail message, reps can click voicemail drop icon and select their message right after the beep.