Contacts: Contact Hierarchies in Lightning Experience and Easier
Display a hierarchical view of the contacts on an account in
Lightning Experience and create contacts from account records with ease.
These changes apply to Lightning
Experience, Salesforce Classic, and the Salesforce1 mobile browser
Show Who Reports to Whom from Contact Pages in Lightning Experience
Give your sales team a key tool for planning sales strategy. Use Lightning Contact Hierarchy to visualize the contacts on an account according to what sales reps enter in the Reports To field. Plus, customize contact hierarchy columns to show the information that’s most useful to your sales teams. This feature is new in Lightning Experience.
Create Contacts Quicker from Account Records
When sales reps create contacts from either the Contacts or Related Contacts related list on account records, the mailing address, phone number, and fax number from the account record are autopopulated on the new contact. This change applies to Lightning Experience and all versions of the Salesforce1 mobile app.