Koa and Kokua Templates No Longer Available for New Communities
We’re starting a phased retirement of the Koa and Kokua templates. As of this release, you can no longer use these templates to create communities. Salesforce still supports existing communities that were built using Koa and Kokua. To create a community based on Koa or Kokua, contact Salesforce Support. However, we recommend that you work with Salesforce Support on a plan to replace your existing Koa and Kokua communities. New Lightning communities provide richer support for Knowledge and case management.