Filter Your Case Feed in Lightning Experience

Support agents can find what they’re looking for in a case faster by using filters in feed-based case page layouts. This change applies to Lightning Experience only.

For support agents, Lightning Experience feed filters work just like Salesforce Classic filters. Lightning Experience users see any custom feed filters created in your instance of Salesforce.

case feed filters

You can’t use Tasks and Events, Live Chat Transcripts, or Community Answers case feed filters in Lightning Experience. If you add them to the Case Feed Publisher layout, they won't render on the page.

Chatter REST API and Chatter in Apex support case feed custom filters.