Other Changes in Salesforce1

Learn about other changes in the Salesforce1 app.

Other Salesforce1 Setup and Rollout Enhancements

Salesforce Adoption Manager Available in More Regions
Salesforce Adoption Manager is now available for organizations based in the U.K. and Australia, as well as those in the United States.
Obsolete Publisher Icon Field Removed from Salesforce1 Branding Pages
The Publisher Icon field has been removed from the Salesforce1 Branding pages, which are accessible in Setup by clicking Salesforce1 Setup | Branding. The publisher icon was removed from the Salesforce1 mobile browser app in Winter ’15 and from the downloadable apps starting with version 7.0. Because earlier versions of the downloadable apps are no longer supported, the Publisher Icon field is now obsolete.

Other Device and Browser Support Enhancements

Get Salesforce1 Notifications on the Apple Watch
When used on iPhones devices, the Salesforce1 for iOS app delivers all Salesforce1 push notifications to the Apple Watch, so a mobile user can see alerts and key updates simply by turning her wrist.

Other Supported Data Enhancements

Access State and Country Picklists
State and country picklists are now available in all versions of Salesforce1. State and country picklists allow users to select states and countries from predefined, standardized lists, instead of directly typing state and country data into text fields. You must enable state and country picklists for your organization first. For more information, see Enable and Disable State and Country Picklists.
Access External Data with Lightning Connect
With Lightning Connect, users of the Salesforce1 downloadable app for iOS and the Salesforce1 mobile browser app can view and search data that's stored outside your organization. Lightning Connect accesses the external data in real time via Web service callouts and represents the data in Salesforce external objects. (Lightning Connect is available in Developer Edition and for an extra cost, in Enterprise, Performance, and Unlimited Editions.)

Previously, you could access only Open Data Protocol–exposed data on external systems. Now you can access more types of external systems, so all your users—including Salesforce1 users—get a more complete view of your business. For more information, see Lightning Connect.

Other Navigation and Actions Enhancements

Scroll More Easily and with Better Context When Viewing Long Lists (Tablets Only)
When using the Salesforce1 mobile browser app on a tablet, it's easier to work with the information displayed on object home pages and in listviews and search results. Users can scroll seamlessly through long lists of records instead of using navigation buttons to switch between multiple pages. And column headings remain at the top of the page when scrolling, so users can always identify the categories of data they’re looking at.
Open Most Salesforce URLs Directly in a Salesforce1 Downloadable App
The Salesforce1 downloadable app for Android, version 7.2 now supports URL schemes, same as the Salesforce1 for iOS app. When a user taps a Salesforce URL hyperlink, or enters a Salesforce URL into a browser address bar on a mobile device, she’s taken directly to that page in Salesforce1. This saves users from having to manually navigate to desired information in the app.
For example, a user can email a Salesforce URL for an account to some coworkers. Simply by tapping the link in the email, a coworker using a Salesforce1 downloadable app can automatically open the account record in the app.
An administrator or developer can customize a URL scheme to perform a specific action when Salesforce1 launches. See Salesforce1 Mobile URL Schemes for more information.
Page Scrolling for Assistive Technology Users Has Changed to Buttons
For assistive technology users, scrolling in the Salesforce1 for iOS downloadable app is now done with buttons instead of three-finger swiping. Buttons are located at the top and bottom of the page for vertical scrolling and on the left and right for horizontal scrolling regions. We've replaced three-finger scrolling with scrolling buttons to improve performance and to provide users with a consistent scrolling experience throughout the app.
Call or Log Action Renamed
The Call or Log Call icon productivity action is now named Call. We made this change to clarify the primary use of the action and to differentiate it from the Log a Call quick action. The functionality of the Call action hasn't changed— it's still possible to use Call to log a note on a record without making a phone call first. But it's usually faster to use the Log a Call action for this sort of activity. This change is available in the Salesforce1 mobile browser app and in version 7.0 or later of the downloadable apps.
Google Map Images Replace the Map Productivity Action
With a map now appearing in standard address fields, users can see account or contact locations directly on record detail pages. (For a map to display, an address must include the street, city, and either the state, postal code, or country.)
The Google Maps image feature that was released in Spring ’15 is replacing the Map Deprecated Salesforce1 Map icon productivity action. With a map image now appearing in standard address fields, users can see account or contact locations directly on record detail pages. (For a map to display, an address must include the street, city, and either the state, postal code, or country.) Tapping a map image opens the address in a map app, where users can see more details or get directions. See “Maps and Location Services” in the Salesforce Help for more information.
The old Deprecated Salesforce1 Map icon action is no longer included in the Salesforce1 action bar on accounts, contacts, or person accounts.
Account News Replaces the Read News Productivity Action
The Account News feature that was released in Spring ’15 is replacing the Read News Deprecated Salesforce1 Read News icon productivity action. Now sales reps can keep current with personalized, up-to-date news about their accounts directly from Account related information pages. Make sure Account News is enabled—from Setup, click Salesforce1 Setup | Account News. See “Turn On Account News for the Salesforce1 Mobile App” in the Salesforce Help for more information.
Note

Note

Accounts News is curated using technology provided by Data.com. Account News is available in English only, and only to users in the United States.

For most accounts, Salesforce provides articles from our own news processing platform, which collects news from third-party news providers. On occasion, if a match isn’t found in our database, we may search a third-party news provider for news specific to your account, using the account name you’ve listed in Salesforce. Queries performed by Salesforce are performed using secure protocols and are not linked to individual Salesforce users.

The old Deprecated Salesforce1 Read News icon action is no longer included in the Salesforce1 action bar on accounts or person accounts.

Other Sales Productivity Enhancements

Key Fields Automatically Update When Changing an Opportunity's Stage
Updating the sales stage, either in the Opportunity record or the Sales Path, automatically updates the Forecast Category and Probability %. Previously, users needed to manually refresh the page for these fields to update. This enhancement is available in all Salesforce1 apps. (Opportunities are available in Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions.)

Other Work.com Enhancements

Track Goals and Metrics with Enhanced Goals
Help your sales teams precisely track goals and metrics related to their work with Enhanced Goals. Salesforce1 users can review, edit, and create goals and metrics on the go. See Upgrade to Enhanced Goals (Generally Available) for details and help setting up Enhanced Goals. (Enhanced Goals is available in Professional, Enterprise, Performance, Unlimited, and Developer Editions.)

Other Customer Service Tools Enhancements

See File Fields on Articles
Agents and customers can now see file field content when viewing articles in the Salesforce1 for Android and Salesforce1 mobile browser apps. This is especially useful when an article references something in an attached file that isn’t well understood without accessing the file. (Salesforce Knowledge is available in Performance and Developer Editions, and for an additional cost in Enterprise and Unlimited Editions.)

Other Chatter Enhancements

Dismiss Recommendations in Feeds
Salesforce1 mobile browser app users can now dismiss recommendations so they no longer appear in feeds, including community feeds. This applies to all recommendation types, including custom recommendations and the Salesforce Today recommendation.
Add Multiple Topics to a Post
While adding topics to posts, Salesforce1 mobile browser app users can quickly separate multiple topic names with commas or the Tab key. (Topics are available in Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions.)
Manage Group Members from Related Lists
Using Salesforce1, group owners and managers can do more to manage group members directly from Members related lists. Swipe left on a name to remove the member or change their role from member to manager. (Groups are available in Professional, Enterprise, Performance, Unlimited, and Developer Editions.)
Focus on Useful Information in Group List Views
To help mobile users focus on the most relevant information, Salesforce1 no longer clutters up group list views with the date and time of the last activity on the feed. And the archived status field is no longer displayed—previously this information was included in group list views when accessed on a tablet. (Groups are available in Professional, Enterprise, Performance, Unlimited, and Developer Editions.)

Other Salesforce Communities Enhancements

Salesforce Communities are available in Enterprise, Performance, Unlimited, and Developer Editions.

Approve or Reject Approval Requests from Approval Related Lists On Records in Communities
You can now assign role-based external users as approvers on records. In all of the Salesforce1 apps, these users can see and take action on records through the My Approvals and Approval History related lists. Role-based external users with Customer Community, Customer Community Plus, and Partner Community licenses, and Portal users who are a member of a Salesforce community, can use Salesforce1. Users with high-volume licenses, such as High Volume Customer Portal and Authenticated Website, can’t approve records.

External users can’t submit requests for approval in Salesforce1.

See External Users Can Now Directly Approve or Reject Approvals from the Approval History Related List on Records for more information.

Add Records to Chatter Groups in Communities
Increase collaboration on the go by allowing communities members to add records to groups. This option is available in all versions of Salesforce1. For more information, see Communities Members Can Now Add Records in Groups.
Create Custom Recommendations in Community Feeds from a Different Location in Community Management
Drive engagement with your mobile community users by adding custom recommendations to community feeds. Custom recommendations are supported in the Salesforce1 mobile browser app for any community using the Salesforce Tabs + Visualforce template. You now create custom recommendations for communities from a different location in Community Management, by clicking Recommendations | Recommendations.
To clarify some misinformation in the Salesforce Spring ’15 Release Notes, communities using the Napili template do not support custom recommendations in the Salesforce1 mobile browser app. We don’t recommend using Salesforce1 to access communities that use Napili or any other Community Builder template because these communities contain rich styling that doesn’t display in the mobile app. See “Access to Communities Using Salesforce1” in the Salesforce Help for more information.

Other Offline Enhancements

See Improved Visual Feedback During Page Loading
All Salesforce1 users now experience a smoother transition while pages are loading. We’ve added placeholder images and an activity bar to improve transitions between pages and increase the overall responsiveness of the app.
Offline Settings Link on the Salesforce1 Setup Page Renamed
In Setup in the full site, on the Salesforce1 Setup page, the Offline Sync link has been renamed Offline Cache to match terminology used on the Salesforce1 Offline Settings page.

Other Security Enhancements

Connected App IP Relaxation and Continuous IP Enforcement
There’s a new security setting that continuously restricts Salesforce access—including login requests from connected apps like the Salesforce1 downloadable apps—to only the IP addresses that are defined in Login IP Ranges. If you previously relaxed IP restrictions for any of the downloadable apps then decide to turn on the Enforce login IP ranges on every request option, user access to the mobile apps may change. See Continuously Enforce IP Addresses in Login IP Ranges for more information about this new setting. And see Connected App IP Relaxation and Continuous IP Enforcement to learn how connected app IP relaxation settings interact with continuous IP enforcement.
For other connected app enhancements, see Connected App Improvements for Finer Control and Easier Administration.
Comply with Data Protection Requirements Using Platform Encryption (Generally Available)
Data that’s encrypted with Platform Encryption is supported in all versions of Salesforce1. See Comply with Data Protection Requirements Using Platform Encryption (Generally Available) for more information.
When Salesforce1 users interact with encrypted data, keep in mind:
  • Search can’t find data in encrypted fields.
  • Related lists on Accounts and Contacts are empty when the Name field is encrypted.
  • File encryption indicators don’t display in the app.
  • Records cloned by users who don’t have the “View Encrypted Data” permission include masked data for encrypted fields.

Other Miscellaneous Enhancements

Experience Faster App Loading
We’ve improved performance of the Salesforce1 downloadable app for iOS, version 7.3 by changing how the app looks and behaves when it’s loading.
  • When logging in to Salesforce1 for iOS the first time, the user now sees a gray splash screen with a blue header until custom or default branding resources, such as logo and background color, finish downloading. It’s possible this login session may complete before there’s time to display any branding. When the app loads on subsequent logins, the user sees a branded splash screen—which includes any custom branding applied to the app by your organization. See “Custom Branding for the Salesforce1 Mobile App” in the Salesforce Help..
  • Whenever the user backgrounds or foregrounds the app, your organization’s custom-branded splash screen displays, as before. But for organizations using the default Salesforce1 branding, the app simply blurs the screen during backgrounding and foregrounding.