Help Agents Find and Resume Paused Flows in the Guided Action List
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.
Why: The Guided Action List shows all paused flows for the current record page, regardless of whether the flow was started from the list.
How: Click Resume Paused Actions, and select a paused flow to resume. Resumed flows are added to the Guided Action List. If the flow was started from the top or bottom pinned region of the list, it’s added at the end of the region. Otherwise, it’s added to the bottom of the unpinned region. If a flow was marked as mandatory or removable, those attributes are preserved on the resumed flow.