Show Your Salesforce IoT Data in Field Service Lightning Mobile for Android
Where: You can now show your mobile workers Salesforce IoT data for your customers’ connected devices using Salesforce IoT Insights in Field Service Lightning for Android.
Who: Users who have access to the parent record can view the data in the Salesforce IoT Insights component. Only users with a Field Service Lightning user license have access to IoT Insights in Field Service Mobile.
Why: For example, with access to diagnostic data about the condition of a customer’s device, a field service technician can quickly analyze and solve issues while on-site.
How: From Setup, enter Connected Apps in the Quick Find box, then select Manage Connected Apps. Next to Salesforce Field Service for Android, click Edit. Confirm that ENABLED_IOT is set to TRUE, or click Edit and change the attribute to TRUE. Click Save.