With Enhanced Email, when reps relate an email to a relevant account, opportunity, case, custom object, or contact, all contacts, leads, and users on the email are automatically related. Even better, the emails are added to Salesforce as Email Message records. So, reps can view emails in rich text format from Salesforce. Emails get to keep their personality in Salesforce and appear with their bold, italic, underlined, and colored characters, and their lists and tables intact. When you enable Enhanced Email for your reps, they can also add attachments to relevant Salesforce records.
To let sales reps experience Enhanced Email with Lightning for Gmail, first verify that Enhanced Email is enabled for your organization. Then, enable Enhanced Email for this feature from the Lightning for Gmail Settings page.
Before turning on Enhanced Email for Lightning for Gmail, there are some considerations to think about.