Voice: Now Available in Sales Cloud, API Toolkit, Process Automation Tools, and Collaboration and Usability Improvements

Bring the power of natively integrated Voice telephony to Sales Cloud. Build solutions for your business with the Service Cloud Voice Toolkit API and packageable custom fields. Increase your contact center’s efficiency with process automation tools such as macros, quick actions, Lightning flows, processes, and workflows. Increase agent productivity with faster setup, collaboration tools like Chatter, and usability improvements to the call transfer interface, call recording component, call recording player, and voice call record page. Let your agents pause call recordings to protect customers’ private information.