Microsoft Teams Integration: Bring Salesforce and Microsoft Teams Together for Service Reps (Pilot)
Your service teams use Salesforce to management customer relationships. They also chat in Microsoft® Teams and discuss topics relevant to their service cases. The Teams Integration provides context about Salesforce records from Teams channels and one-on-one chat conversations, eliminating switching between applications.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions.