Service: Service Cloud Voice Streamlined Setup, Omni-Channel Supervisor for Calls, Einstein Bots Templates, and More

Get started with Service Cloud Voice using a streamlined setup, support for Sales Cloud, the Voice API Toolkit (generally available), and more. Let Omni-Channel supervisors view calls as they happen to improve training and onboarding. Build your Einstein Bot faster with a new guided template and strengthen intent models with Input Recommender (beta). Field Service Time Sheets let you track your employees’ hours right inside your field service solution. Accelerate your customer service configuration with easy setup and built-in best practices. Learn about these and other new Service Cloud features.