Lightning Scheduler: Controlled and Direct Interaction with External Calendars, Embedded Flows, Greater Scheduling Flexibility, and More

Use the provided developer resources to write appointments directly and securely to, and read events from, external calendars. Schedule appointments in a whole new way by embedding Lightning Scheduler flows into record pages. And enjoy greater scheduling flexibility by associating custom scheduling policies with Lightning Scheduler flows with the new SchedulingPolicyName flow variable.

Write Lightning Scheduler Appointments Directly to External Calendars
We added a setting and developer resources to help you write Lightning Scheduler appointments directly to external calendars. When you enable the new Publish Appointments as Platform Events setting, Lightning Scheduler triggers platform events for new, modified, or deleted appointments. You can capture and write those events to external calendars using APIs.
Check Resource Availability Directly from External Calendars
Now you can check external calendar events for service resource availability without synchronizing with the Salesforce calendar. Write an Apex class implementing the provided interface to check external calendar events for requested service resources and timelines and return the unavailable time slots. Lightning Scheduler excludes those time slots when showing the list of available time slots for those service resources.
Schedule Appointments in a Whole New Way
You can now embed Lightning Scheduler flows into record pages. Users can schedule, modify, or cancel appointments without launching the flow in a separate window over the record page, which blocks their access to details on the page.
Use Custom Scheduling Policies with Lightning Scheduler Flows
Enjoy greater scheduling flexibility by associating one or more custom scheduling policies with Lightning Scheduler flows. For example, you can create two scheduling policies with different appointment start time intervals. Then, customize your flow to invoke one or the other scheduling policy depending on the work type that users select when scheduling an appointment.
Run Lightning Scheduler Flows Without Worrying About User Permissions
Now you can set Lightning Scheduler flows to run in system context. Normally, how a flow is launched determines whether the flow runs in the context of the user or the system. Now you can bypass the running user’s permissions by setting your flow to run in system context with sharing. The flow still respects org-wide default settings, role hierarchies, sharing rules, manual sharing, teams, and territories, but it ignores object permissions, field-level access, or other permissions of the running user.
Manage Customer Flow
With Queue Management, let customers join a digital wait-list and text them when it’s their turn to enter.
Other Changes to Lightning Scheduler
Learn about other small but important improvements to Lightning Scheduler.

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