Introducing Customer 360 Guides

Customer 360 Guides bring together assets for c-suite executives, line-of-business leaders, architects, and developers to drive digital transformation and engage customers.
Why: Explore relevant change management processes, examine the Salesforce architecture, map business capabilities to solutions, and solve critical business use cases that cross clouds and products. Each guide contains curated assets from across Salesforce.
  • Customer Stories
  • Playbooks
  • Change Management Information
  • Thought Leadership
  • Industry Blueprints
  • Reference Architectures
  • Solution Architectures
  • Business Scenarios
  • Solution Kits

How: Find Customer 360 Guides at