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Commerce: Order Management Enhancements and Enhanced Lightning B2B Commerce Capabilities
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Salesforce Order Management: Process Exception Management, Return Merchandise Authorizations, and Other Enhancements
Enhancements to Salesforce Order Management include the addition of tools to help you detect and respond to issues—process exceptions—that interrupt normal order processing, a new return order data model for managing return merchandise authorizations, new and updated order summary flows, the ability to configure custom payment methods, and the ability to create order summaries with custom numbers and statuses. -
Lightning B2B Commerce: New Components for Deliveries and Order Summaries, Enhancements to Searchability, an Integration Dashboard, and the New Price Book Workspace
Enhancements to Lightning B2B Commerce include two new components to help manage orders and deliveries. Improved searchability; allows flexibility around marking products searchable, improves messaging for no search results, and bookmarks search results that customers want to retain. Timeout limits ensure that buyers are seeing the most up-to-date information. The Product workspace has been enhanced to provide a bigger picture of your products. The new Pricing workspace provides a one-stop-shop for managing price books. And the integration dashboard helps you manage your integrations in one place.