Salesforce CMS Now Supports Knowledge Articles in the CMS Collections Component

Create a Knowledge collection from a public list view and display the collection with the Salesforce CMS Collection component.

Where: This change applies to Lightning communities using Salesforce CMS, accessed through Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions.

Who: To create Salesforce CRM collections for Salesforce CMS, you must have a content admin role in the community or be a Salesforce admin.

How: First, make sure Knowledge is enabled in your org. In Salesforce CMS add a CRM connection for Knowledge to allowlist knowledge articles. Then create a CRM collection for Salesforce CMS and curate a collection of knowledge articles by referencing a knowledge list view. Use that collection in the CMS Collection component.


Knowledge list views can support translations of knowledge articles. When you curate the collection make sure to complete the language field. Try personalizing your Knowledge collection for different audiences and create personalized components.