Service: Einstein Article Recommendations, Time Sheets for Field Service, More Knowledge Channels, Quick Pre-Chat Information, and a Raft of Other Improvements
Save your agents time and delight your customers with the many updates we’ve made in Service. Help your agents resolve cases faster with recommended articles. Empower your Field Service mobile workers to log their hours on the go. Send Knowledge articles through more channels. Before accepting a chat, let agents see pre-chat details and pages visited. Let your agents tackle the right cases first with Secondary Routing Priority. Improve agent productivity with an enhanced email experience in the case feed. Find out what your customers think by automatically sending a survey when a case is closed. Integrate third-party natural language processing engines into your Einstein bots.