Email Experience: Images, Tables, and File Attachments
Sales reps get more ways to spice up their emails. Reps can include
formatted tables, copy inline images, and easily add related files as
Amp Up Communication with List Emails for Partner and Customer Community Users
Users with a Partner or Customer Community license can use Lightning Experience to send a list email to recipients on a campaign and to contact, lead, and person account lists. They can also choose individual records on a list view. The list email sends an individual email to each recipient on the list instead of one email to the entire group. And users can make each copy of the email specific to the recipient and their related records by using merge fields.
Find Email File Attachments in One Click
Now it’s easy to send files as an email attachment. When reps choose files to attach to an email, they can use the new Related Files link. Click the link to show all the files that are part of the record. This feature applies to all activity-enabled objects, such as leads, contacts, person accounts, opportunities, cases, and custom objects.
Add Inline Images to Emails in a Flash
Now it’s faster to add images to emails. Copy and paste images from the internet and from other applications directly into the email composer without saving the image first.
Add Tables to Emails Without Losing Styles
The email composer now supports copying and pasting tables while maintaining style tags. The tables preserve styling, such as bold fonts and background colors, so that your reps can share information with customers in the original format. In email preview, the table appears the same as the table in the email body in the composer, and the table that’s sent to the recipient. No more guesswork about what customers receive.
Set Your Default Email Font
Everywhere the email composer is used, the default font in your sales reps’ email composer reflects the one they have set for themselves in their browser. Similarly, email recipients see the email in the default font set for their browser. To ensure email recipients read text in the same font, reps can use the email composer toolbar and explicitly choose a font for the content they send.
Improve Email Security with Redesigned DKIM Keys (Critical Update, Enforced)
Improve Email Security with Redesigned DKIM Keys was a critical update in Winter ’19 and is enforced in Winter ’20. To address potential security vulnerabilities with DomainKeys Identified Mail (DKIM) keys, we improved the way they’re created. You no longer have to work with public and private keys. Instead, Salesforce publishes the TXT record containing your public key to DNS. We also added automatic key rotation to reduce the risk of your keys becoming compromised by a third party. Keys generated via the old method continue to work, but in Winter ’20, when you generate new keys, you must use the more secure method. And, because sharing keys can introduce security vulnerabilities, we removed the ability to import DKIM keys.
Get Ready for Email Address Internationalization in Summer ’20
Starting in Summer ’20, Salesforce will support Email Address Internationalization (EAI) through UTF-8 encoding so that you can use non-Latin-based language characters in email addresses. We’re making sure that all standard email fields are ready for the switch and sharing steps that you can take so that your custom email fields are ready, too. You don’t have to use international email addresses after the switch, but if you do, preparing your org ensures a smooth transition.
Get Flexible with Email TO, CC, and BCC Fields
You can send email from Salesforce to up to 150 recipients. Previously, you could have 100 email addresses in the TO field, and 25 addresses each in the CC and BCC fields. Now you can send to 150 email addresses across the three fields in any combination, up to 4,000 characters per field.